Return & Refund Policy

At Unitopia Shop, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

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No Return / No Exchange Policy

All sales are considered final.

We do not accept:

• Returns
• Exchanges
• Change of mind requests
• Incorrect orders placed by the customer

Please review all product details, descriptions, sizes, colors, and variants carefully before completing your purchase.

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Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours after delivery.

To submit a claim, please provide:

• Your order number
• Clear photos or videos of the item received
• Photos of the packaging

After verification and approval, Unitopia Shop may offer:

• A replacement item, or
• Store credit

depending on product availability and the nature of the issue.

Claims submitted beyond the required timeframe may no longer be eligible for review.

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Refund Policy

Refunds are only considered for approved cases involving:

• Damaged items
• Defective products
• Incorrect items received

Refund requests are subject to inspection and approval.

Approved refunds may be issued through:

• Original payment method, or
• Store credit

Processing times for refunds may vary depending on your payment provider or financial institution.

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Non-Refundable Situations

Refunds will not be provided for:

• Change of mind
• Incorrect product selection by the customer
• Delays caused by courier services
• Packages marked as delivered by the courier
• Minor variations in color or packaging due to screen settings or supplier updates
• Damage caused by misuse, improper handling, or normal wear and tear

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Order Cancellation

Once payment has been confirmed, orders cannot be canceled, modified, or refunded.

Please ensure all order details and shipping information are correct before placing your order.

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Lost or Missing Packages

Unitopia Shop is not responsible for lost or stolen packages marked as successfully delivered by the courier.

If your package appears missing, customers are encouraged to:

• Check with household members or neighbors
• Contact the courier directly
• Allow additional time for tracking updates

For delayed shipments or packages missing in transit, we will do our best to assist in coordinating with the courier service.

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Contact Us

For return, refund, or damaged item concerns, please contact us:

📧 unitopiadropship@unitopiashop.com

Our support team aims to respond within 24–48 business hours.

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By placing an order with Unitopia Shop, you agree to this Return & Refund Policy.