Shipping policy
Lost, Delayed, or Missing Shipments
Unitopia is not responsible for shipping delays caused by couriers, customs, weather conditions, incorrect shipping information provided by the customer, or other circumstances beyond our control.
If a package is marked as delivered but cannot be located, customers are advised to:
- Check with household members or neighbors
- Contact the local courier office
- Allow additional time for delivery updates
We are not liable for lost or stolen packages marked as successfully delivered by the shipping carrier.
For shipments that appear significantly delayed or missing in transit, please contact us and we will do our best to assist in coordinating with the courier service.