Terms & Conditions

Refunds, Returns & Warranty Policy

Welcome to Unitopia Shop. By placing an order through our store, you agree to the following terms and conditions. Please read them carefully before making a purchase.

---

1. No Return / No Exchange Policy

All sales are final.

We strictly do not accept:

• Returns
• Exchanges
• Change of mind requests
• Incorrect orders placed by the customer

Customers are responsible for reviewing product descriptions, sizes, colors, variants, and specifications before completing their purchase.

---

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours after delivery.

To submit a claim, please provide:

• Order number
• Clear photos or videos of the item
• Photos of the packaging received

After verification and approval, Unitopia Shop may provide either:

• A replacement item, or
• Store credit

depending on product availability and the nature of the issue.

Claims submitted beyond the stated period may no longer be eligible for review.

---

3. Warranty Policy

Selected products may include a limited warranty covering manufacturing defects only.

The warranty does not cover:

• Accidental damage
• Improper handling or misuse
• Normal wear and tear
• Water damage (unless specified)
• Damage caused by improper storage or usage
• Unauthorized modifications or repairs

All warranty claims are subject to inspection, verification, and approval.

Unitopia Shop reserves the right to deny warranty claims that do not meet warranty conditions.

---

4. Order Cancellation

All orders are final.

Once payment has been confirmed, orders cannot be canceled, modified, or refunded.

Please ensure that all order details, shipping information, and selected products are correct before placing your order.

---

5. Shipping Policy

Delivery times are estimates only and may vary depending on courier operations, customs processing, weather conditions, holidays, or other unforeseen circumstances.

Unitopia Shop is not responsible for delays caused by:

• Courier issues
• Customs clearance
• Incorrect shipping information provided by the customer
• Natural events or force majeure circumstances

---

6. Lost, Delayed, or Missing Shipments

Unitopia Shop is not liable for packages marked as successfully delivered by the courier.

If your package is marked as delivered but cannot be located, customers are advised to:

• Check with household members or neighbors
• Contact the local courier office
• Allow additional time for tracking updates

For significantly delayed or missing shipments in transit, customers may contact us and we will do our best to assist in coordinating with the courier service.

However, final delivery responsibility remains with the shipping carrier.

---

7. Tracking Information

Customers may track their orders using the tracking number provided after shipment confirmation.

If your tracking number does not work or if you experience issues with tracking updates, please contact our support team for assistance.

---

8. Contact Us

For concerns regarding damaged, defective, or incorrect items, please contact us through our official support channels.

📧 Email: unitopiadropship@unitopiashop.com

Support inquiries are handled during business days and responses may take 24–48 hours.

---

9. Policy Updates

Unitopia Shop reserves the right to modify or update these policies at any time without prior notice. Changes become effective immediately once posted on the website.

By continuing to use our website and services, you agree to the latest version of these terms and conditions.